Refund and Returns Policy for Designer Travel Accessories
Effective Date: October 25, 2024
At Designer Travel Accessories, your satisfaction is our top priority. We strive to provide you with high-quality products, and if for any reason you are not completely satisfied with your purchase, we are here to help.
1. Returns
You may return your items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the following conditions must be met:
- Items must be unused and in the same condition as when you received them.
- Items must be in their original packaging, including tags and labels.
- A valid proof of purchase (receipt or order confirmation) must be included.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Customized or personalized items
- Items marked as final sale
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@designertravelaccessories.com or call 386-963-0196 to request a return authorization.
- Pack your items securely in the original packaging.
- Include the proof of purchase and a note indicating whether you would like a refund or exchange.
- Ship the items to the address provided by our customer service team.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process.
6. Shipping Costs
You will be responsible for paying your own shipping costs for returning your items unless the return is due to a defective or incorrect item. Shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time. We will notify you of any changes by posting the updated policy on our website.
9. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:
Street:435 Melm Street, Wellborn, Florida,United States
Phone number: 386-963-0196
Email: info@designertravelaccessories.com
Website: designertravelaccessories.com
Thank you for choosing Designer Travel Accessories! We appreciate your business and look forward to serving you again.
